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Terms and Conditions

Terms and Conditions of sale

We would like to assure you that your confidentiality will be maintained in all dealings with our company and we will not disclose any personal information to a third party under any circumstances unless required to by law . We will not attempt to make any further contact with a customer when a sale or enquiry has been made unless specifically requested to do so by the customer.
If you have any special delivery requirements, please discuss this when placing the order. Due to the nature of the equipment we sell the goods sold by Eyetek Surveillance are not sold on a trial or return basis. Although we will give as much advice as possible we cannot be held responsible for the suitability of a products use in a particular situation either known or unknown. However, we understand that a customer may purchase a product in error that is unsuitable for a particular use and we will at our discretion allow a part-exchange to be made for a more suitable product from our range.


Specifications are subject to change as we are continually improving our product range. Eyetek reserves the right to substitute products that are out of stock or discontinued with products of a similar nature.
Eyetek guarantee at its discretion to refund, replace, or repair, free of charge, within 12 months of invoice date. any goods proven to be faulty by design or workmanship, provided that the goods have not been misused, modified, or attempted to be repaired by anyone other than the manufacturer and provided that the goods have been stored, operated and maintained within the manufacturers specified conditions.
Rechargeable batteries are not covered under our 12 month warranty and will only be replaced if found to be faulty up to 7 days from the date of delivery.
Goods not received within 7 days of ordering must be reported to the seller so that any missing or lost goods investigations can be carried out.
Any damaged goods received by the buyer must be reported to the seller within 2 days of receiving them. Returns must be authorised by us and a returns form completed (available by e mail on request) under no circumstances will returns be accepted unless so authorised.
We Reserve the right to ship goods direct to the card holders address even when an alternative delivery address has been provided. If this is not acceptable, please notify us at the time of ordering.
Quotations are valid for the period stated and represent no obligation until the seller accepts the buyers order and are subject to the goods being available at the time requested.

The order is not deemed to be accepted and a contract of sale made until the goods have been dispatched. When an order has been placed and dispatched cancellations will not be accepted When customised or none standard items are ordered cancellation will not be accepted once work has commenced on the order or we have purchased the materials to complete the order. All returns must be accompanied with a returns form that we will e mail you on request. The refund relates to the price of goods. The customer is responsible for all carriage charges involved in returning the goods to us


Tracking and SMS Credits
When these are purchased they will remain Valid for 6 months. After a 6 month period has passed the credits will be removed from the tracking panel unless further credits have been purchased in this 6month period. This is unfortunately necessary as we have to pay the contract SIM fees irrespective of usage. The SIM may also need replacing after this period of inactivity if this is the case a replacement SIM will cost £25.00 GBP.

UK VAT number GB 679 0706 03

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